Olliix LIFESTYLES FOR THE HOME

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FAQ

Account Information
Do I have to have an account in order to purchase products?
Yes. To purchase on Olliix, you need a dealer account. Select Sign Up at the top right of any page to create one for free, or contact Customer Service (1-855-842-4358 or cs@olliix.com) for help.
I have forgotten my username and/or password? What should I do?
Select Sign in at the top right of any page, then select Forgot Password. We will email you instructions to reset your password.
Can I update the shipping address or billing information?
Of course! Click on My Olliix at the top right of any page by hovering over your name. Your information can be updated here.
I would like to see a listing of all my previous purchases. Is that possible?
Yes, please click on Orders at the top right of any page by hovering over your name. All orders are listed here for your convenience.
I m concerned about other people or companies gaining access to my personal account information. Is my information secure?
Because we value the security of our customers, we do not share the email or postal addresses of our dealers with outside parties. Our complete Privacy Statement may be viewed via the link on the bottom of every page on our website or by clicking Privacy Policy.
How do I delete the account?
To delete the account, please follow the steps below. Please note that deleting the account will permanently remove all information associated with it from our database. If you decide to log in to Olliix again in the future, you will need to create a new account.
1. Open the Olliix App and navigate to the Account page.
2. Scroll to the bottom of the page, where you will find a "Delete" button.
3. Click on the "Delete" button to initiate the account deletion process.
How do I become a wholesale buyer?
Select Sign Up at the top right of any page and create your dealer account with your company information. After creating your account, you can sign in and place your first order before submitting your W-9. Submit the required business documents to complete verification. Orders over $2,000 per location qualify for our guaranteed freight program, applied automatically. Payment terms are available by application, subject to approval; contact Customer Service or your account manager to start. Drop shipping is available; see 'Do you offer drop shipping services?'
Can I refer other retailers to Olliix?
Yes Olliix has an active referral program. When you refer another business and their first order ships, both you and the referred business will each receive a 10% discount coupon for your next purchase.
How does the OLLIIX Referral Program work?
  1. Refer a Business
    Log in to your OLLIIX account and enter the email address of a retailer, designer, or business you'd like to refer.
  2. Invitation & Registration
    The referred business receives your invitation and signs up for a verified OLLIIX wholesale dealer account using that email. Registration at www.olliix.com is free.
  3. First Order Completion
    The referred business places their first order, which ships successfully. This is the qualifying event for the referral reward.
  4. Earn Rewards
    Once the first order is fulfilled, both you and the referred business will receive a 10% off reward toward your next purchase.
How to become eligible to buy on Olliix?
Dealer accounts are for businesses that resell or specify home furnishings: designers, stores, e-commerce businesses (independent websites), and hospitality buyers. We cannot fulfill orders for personal use. You may place your first order before submitting your W-9. A resale certificate may be required for tax-exempt purchases, depending on your state.
I am unable to login?
If you are not able to login at www.olliix.com, your account has most likely been deactivated due to non-usage of your account over the last 24 months. But, don t worry, we can help! Please email us at cs@olliix.com with a copy of your resale license, if applicable, and we will get you reactivated right away!
Shopping & Ordering
How can I get your web pages to match the size of my screen?
If a page does not display correctly, please contact Customer Service with the page URL, your device type, and browser version so we can help investigate.
Does it matter which web browser I am using?
If you have trouble browsing or checking out, please contact Customer Service and include your browser name and version, device type, and a description of the issue.
To order, does my browser need to be set to accept cookies ?
Yes. Our site uses cookies to keep you signed in and to process orders. If you have trouble signing in or checking out, contact Customer Service.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal. Also, if you have an account set up with JLAHome, you can select OnAccount. Sorry, no checks or money orders
I placed an order online. Can I cancel it now?
You can edit or cancel an order within one hour of placing it from your Orders page. After that, orders begin processing and cancellations cannot be guaranteed; contact Customer Service (1-855-842-4358 or cs@olliix.com) right away and we will do our best to help.
I placed an order online. Can I make changes?
You have one hour from the time an order is placed to make edits to the order. To do this, go to your orders page at www.olliix.com. Find the order you would like to change and click the EDIT button. You will now be able to go through the order again and make any edits necessary. Please remember to click the place order button again at the end so the order processes.
I'm not comfortable using my credit card online. How do I know my card information is safe?
Our site uses encrypted (HTTPS) connections, and card payments are processed by our payment provider. Full card numbers are not stored on olliix.com.
I have an additional question regarding a product or service on your site? Is there anyone I can call to address these questions?
Our friendly and knowledgeable customer service team is ready to assist you with any questions you may have regarding JLAHome products and services. Please call us at 855-842-4358. Monday-Friday, 7am-3pm Pacific Time. You can also send an email to cs@olliix.com.
Do I have to pay taxes on my purchases?
Customers are responsible for any tax reporting and/or payments that their specific state requires.
Do you offer drop shipping services? How does it work?
We do offer drop shipping services. You will simply place your order at www.olliix.com and input the ship to address as your customers’. You will then agree to freight and place the order. The order will ship directly to the ship to address entered. Orders with a subtotal under $250 (after discounts, excluding freight) include an 8% handling fee. See 'What is the Handling Fee?' in Shipping & Delivery.
Is there a fee to use my credit/debit card?
There is no fee to use your card when placing an order through Olliix. However, if you are on Terms and use your card to pay your Terms account (versus an ACH payment), there is a 3% fee added.
If an item is out of stock, how is a back order managed?

We do allow backorders for Olliix. There are three scenarios for backorders:

If there is only one item on an order and it is out of stock, the order will be backordered and automatically ship once the item returns to stock.

If there are more than one item on an order and only one is out of stock (and all items are shipping FedEx/UPS), the ENTIRE order will be held until that one item is in stock unless we are notified to release the remainder of the items.

If there are more than one item on an order and it also has items that need to go LTL, the order will split when the order is placed so the item that is out of stock will be placed on a separate order to ship when it returns to stock.

What is the payment structure if there is a backordered item?
When the order is placed, you will have an authorization placed on your credit card. We will only capture against the authorization as the items shipped. For example, if you have an order with 3 items and 2 items ship immediately, we will capture the amount for those 2 items as soon as they ship and then capture for the 3rd item once that item ships.
Is Freight affected if you have an order with in-stock and out-of-stock items?
Yes and No. If you are placing an order that is under $2000, this is not an issue since freight is not guaranteed and you are paying freight on the items shipping and those costs will not differ based on when something ships. For orders over $2000, if you choose to have the in-stock items ship asap and out-of-stock items ship later, you may see a difference in freight if both portions do not hit the $2000 or if the items are shipping from CA and GA (we charge freight by ship from location).
What is your billing address?
45875 Northport Loop East Fremont CA 94538.
Is there a minimum order quantity for wholesale orders?

OLLIIX does not require a minimum order quantity. You may place an order of any size directly on our website; even a single item can be processed and shipped.

Orders with a subtotal under $250.00 (after discounts, excluding freight) include an 8% handling fee. See 'What is the Handling Fee?' in Shipping & Delivery.

Do you offer tiered pricing for bulk purchases?
Dealers who reach $5,000 in net purchases in a calendar year receive a 25% Stocking Dealer Discount. See the Discount section for details.
Are all website products available for wholesale?
Products listed on olliix.com are available to dealers at wholesale pricing. Stock varies by item; check current availability on the product page.
Shipping & Delivery
What is the Handling Fee/Why am I being charged a Handling Fee?
An 8% handling fee applies to all orders with a subtotal under $250 (after discounts, excluding freight), regardless of how much you purchase during the year. To avoid the fee, each order must have a subtotal of $250 or more. This fee covers extra costs associated with order fulfillment.
I placed an order today. When will my new items arrive?
Orders shipping via FedEx or UPS ground ship from our warehouse within 24-72 business hours (weekends excluded) of the order being placed, assuming all items are in stock. Orders shipping via LTL carrier ship from our warehouse within [CONFIRM: 3-5] business days of the order being placed, assuming all items are in stock and you have not chosen a later ship date. Delivery time depends on the carrier, destination and shipping method; LTL orders typically arrive within [CONFIRM: 7-9] business days of the order date. Delays can occur because of weather or carrier issues. Orders are monitored daily, and our goal is always to fulfill them as quickly as possible.
Why can't you ship to PO Boxes?
We require a physical address to make a delivery. If your order needs special delivery attention, please contact Customer Service at 855-842-4358 or via email at cs@olliix.com.
I m not going to be in the delivery location on delivery day. Do I have to sign for my package?
For all FedEx or UPS Ground shipments, orders are usually delivered without a signature unless specifically requested that a signature be required. For LTL shipments, a signature will always be required and someone must be present to accept delivery of all goods.
What are your shipping rates?
There is no flat rate. Shipping costs vary based on item size, weight, and the shipping destination. Depending on these variables, we will determine if your order will ship FedEx or via an LTL carrier. Prepaid shipping is offered.
Do you have a warehouse in the U.S.? If so, where is it located and do you offer drop shipping?
Yes. We fulfill orders through a U.S. warehouse network and offer drop shipping. Shipping methods include truckload (TL), less-than-truckload (LTL), and parcel, depending on the order. The shipping location depends on product availability and order requirements.
Are you able to use the merchant's packing slip for drop shipping orders?
Certainly! We do not provide packing slips in paper format; however, you can download it from your order page. We can also send it to designated recipients. Your Account Manager can provide further instructions once you are approved as a dealer.
Do you provide tracking once orders are shipped?
Yes, absolutely! As soon as your order ships, you will get an automated email advising you that the order is on its way and providing you with detailed tracking information.
How is the shipping fee calculated?

Shipping fees at Olliix are calculated individually based on several factors, including item weight and dimensions, as well as delivery distance.

If you have your own FedEx/UPS account, you may choose to use it for shipping and be billed directly by Carrier. To estimate your shipping cost in advance, please place items in your cart and on the shopping cart page, to the right-hand side, you can estimate the shipping before finalizing your purchase.

What is the typical lead time for wholesale orders?

Lead times depend on product availability and order type. For in-stock items, orders are typically shipped within 24-72 hours. For pre-order items, shipments will be processed and dispatched as soon as inventory arrives.

Please note that delivery times may be affected by external factors such as severe weather or carrier delays, which could result in longer transit times.

Product Information
I tried to order a product that is currently sold out. Will it ever be available again?
JLAHome is committed to offering you the finest selection of items to offer your customers. Our premium quality products, highlighting the latest styles, will be available as long as our customers request them.
I m not familiar with the difference between a comforter and a duvet. Can you explain it?
A comforter is composed of an outer shell of fabric sewn over a filling (commonly down, cotton or poly). A duvet is essentially a fabric shell, open at one end. The duvet cover is easily removed for cleaning which allows you to keep a comforter you like and alter the pattern by simply changing the duvet cover. When a Bed Set description says Duvet Style , this means that the cover is a filled duvet.
Do you offer a guarantee or warranty on your products?
Furniture is covered by our Limited One-Year Warranty against manufacturing defects; see our Warranty page. For other products, report manufacturing defects within 30 days of receipt. Start a return from the order page in your Olliix account; if your request falls outside the window, contact Customer Service (1-855-842-4358 or cs@olliix.com).
Returns
What is the best method to return an item?
Start your return from the order page in your Olliix account to request a Return Authorization (RA). The RA details are created automatically. You can request an RA online within 30 days of the original ship date. Include the RA number and details with your shipment. Return the items to the location they were shipped from; the address is on your order confirmation. Items must be in their original packaging and condition, and a 25% restocking fee applies. Return shipping is at your expense. If your return is outside the 30 days, contact Customer Service (1-855-842-4358 or cs@olliix.com).
How long will it take for my refund to be credited?
Once our warehouse receives your returned items, your refund or credit memo is processed within 10 business days of receipt. Initial shipping fees and handling fees are not refunded on returns of items you no longer want.
Notification of Damaged/Defective merchandise:
Olliix makes every effort to provide the best quality merchandise. Should you receive a damaged or defective item, please be sure to retain the box/packaging that the item came in. This is mandatory for a claim. Please also be sure to notify us within 30 days of receipt. You can call us at 855-842-4358 or email us at cs@olliix.com and one of our friendly Customer Service agents would be happy to assist.
What's your return policy?
Eligible returns are subject to our Return Policy. You can request a Return Authorization from the order page in your Olliix account within 30 days of the original ship date. Items must be in their original packaging and condition, return shipping is at your expense, and a 25% restocking fee applies. Initial shipping and handling fees are not refunded. Please review the Return Policy before starting a return.
I received an item that my customer no longer wants. How do I return it?
For eligible returns, items must be in their original condition and packaging. A 25% restocking fee applies, and return shipping is your responsibility. Please follow the return deadlines in our Return Policy. Request a Return Authorization from the order page in your Olliix account before shipping items back.
How am I refunded?
Refunds are sent back to the payment method used on the order. If it was a credit card or PayPal, the refund will be sent back to the same account used to place the order. If you have terms with Olliix, the Credit Memo can be used when you pay the invoice for that order. To do this, simply put a copy of the credit memo along with your payment when sent to Olliix to ensure that the credit is appropriately applied.
If you are an international customer who paid via a Wire Transfer, any credit memos will be used on future orders you place.
What does Olliix do with returns?
Returned items are sent to our warehouse. If the item is unopened and in the original packaging, we will re-sell the item as new. If the item has been opened, we will either sell it at a discount to one of our discount partners or donate the item to a local charity.
Why can't I return a Super Listing item?
As this item is in compressed packaging, we are not able to accept a return for the item.
Discount
What is the discount?
As a wholesale platform, Olliix encourages our customers to purchase in larger quantities which saves in both freight and item costs! Once you have reached a total of $5000 in NET purchases in a calendar year, Olliix will provide you a Stocking Dealer Discount of 25% off our Standard Wholesale pricing. Please note that the purchases, even after the discount, must total $5000 for the discount to carry over into the new calendar year. For further assistance, please contact Customer Service (1-855-842-4358 or cs@olliix.com).
How does the discount work?
As you place orders on Olliix, the system will automatically tabulate your purchases. Once you reach $5000 in net purchases for the calendar year, your account will automatically be updated to reflect a 25% discount on your items. To retain this discount in the next calendar year, the net purchases must total $5000 AFTER the discount. For further assistance, please contact Customer Service (1-855-842-4358 or cs@olliix.com).
Do I have to qualify every year to get the discount?
Yes, you will need to re-qualify every year to maintain the 25% discount off of your items. For further assistance, please do not hesitate to contact our Customer Service team at 855-842-4358 or cs@olliix.com.
Which new retailer discount do I qualify for?
Dealers who create their own account on olliix.com receive a 50% off coupon for their first order (up to $100), and a second 50% off coupon (up to $200 on orders of $400 or more) after their W-9 is uploaded and verified. Accounts set up for you by our Sales or Customer Service team do not receive the sign-up coupon. Other offers, such as through trade shows or partners, may differ. Your account shows the offers available to you.
Live Chat
How can I contact Customer Service?
Please contact Customer Service at 1-855-842-4358 or cs@olliix.com. Our support hours are Monday-Friday, 7am-3pm Pacific Time.
I want to ship internationally, is this possible?
Unfortunately, we do not currently offer international shipping, however you are able to place an order and ship it to a freight forwarder who can then assist you in shipping the order to your international destination. In addition, you can always elect to pick up your shipment from our warehouse directly using the Will Call option. For more information, please speak to your Account Manager or email us at cs@olliix.com.
If I am exporting goods, who handles the documentation?
As a dealer of Olliix, you are considered the importer of record. This means all paperwork and documentation required to export the order are handled by you, the dealer. You are also responsible for complying with all laws and regulations for the country you are exporting to.
How are import duties handled?
Import duties are the sole responsibility of the dealer and Olliix will have no obligation of any duties. All products imported can be subject to import duties and taxes. It is the responsibility of the dealer to handle these duties and taxes as required.

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