Account Information

Do I have to have an account in order to purchase products?
Yes. In order to purchase via Olliix, you must have an account set up as a Dealer. If you do not have an account, please contact your salesperson for assistance in setting one up or call Customer Service at 855-842- 4358.
I have forgotten my username and/or password? What should I do?
Can I update the shipping address or billing information?
Of course! Click on My Olliix at the top right of any page by hovering over your name. Your information can be updated here.
I would like to see a listing of all my previous purchases. Is that possible?
Yes, please click on Orders at the top right of any page by hovering over your name. All orders are listed here for your convenience.
I’m concerned about other people or companies gaining access to my personal account information. Is my information secure?
Because we value the security of our customers, we do not share the email or postal addresses of our dealers with outside parties. Our complete Privacy Statement may be viewed via the link on the bottom of every page on our website or by clicking Privacy Policy.

Shopping & Ordering

How can I get your web pages to match the size of my screen?
Your monitor should be set to a resolution of 1024 x 800 or higher. To change your monitor settings please do the following: - Windows Users: Go to Start Menu, Settings, Control Panel, then Display - Macintosh OS9 Users: Go to Apple Menu, Control Panels, Monitors - Macintosh OSX Users: Open System Preferences and click on the Displays tab.
Does it matter which web browser I am using?
For the highest quality when visiting our site, please use Firefox 3.0 (or higher), Microsoft Internet Explorer 7.0 (or higher), or Safari (for Macintosh) or newer browser.
To order, does my browser need to be set to accept “cookies”?
Yes. In order to better serve our customers, we sometimes need to remember or track certain information that pertains to them. Enabling cookies allows us to access this necessary information. Cookies (small data files on the user’s hard drive) are used throughout the site to track where a user is and whether the user is looking at a page or browsing for a particular product. The only information stored in the cookie is a unique identification number that identifies the user to the Web server. It does not contain any sensitive personal information. To enable cookies: Internet Explorer 7: Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal. Also, if you have an account set up with JLAHome, you can select OnAccount. Sorry, no checks or money orders
I placed an order online. Can I cancel it now?
In order to provide superior service, your order is processed immediately upon receipt. Therefore, we are not able to accept cancellations or changes once your order has been received. However, our friendly customer service staff would be happy to discuss our return policy with you in the rare event that you are not completely satisfied with your product.
I’m not comfortable using my credit card online. How do I know my card information is safe?
Our site is secured by one of the most trusted names in online transactions, VeriSign. All transaction data is encrypted during transmission and there is no credit card information available on the site itself.
I have an additional question regarding a product or service on your site? Is there anyone I can call to address these questions?
Our friendly and knowledgeable customer service team is ready to assist you with any questions you may have regarding JLAHome products and services. Please call us at 855-842-4358. Monday – Friday from 8:00am – 5:00 pm Pacific Time. You can also send an email to cs@olliix.com.
Do I have to pay taxes on my purchases?
Customers are responsible for any tax reporting that their specific state requires.

Shipping & Delivery

How much will shipping cost?
I placed an order today. When will my new items arrive?
Why can’t you ship to PO Boxes?
We require a physical address to make a delivery. If your order needs special delivery attention, please contact Customer Service at 855-842-4358 or via email at cs@olliix.com.
I’m not going to be in the delivery location on delivery day. Do I have to sign for my package?
Orders are usually delivered without a signature. Delivery without a signature is at the discretion of you and the carrier and can also be based on the individual driver's familiarity with the route.

Product Information

I tried to order a product that is currently sold out. Will it ever be available again?
I’m not familiar with the difference between a comforter and a duvet. Can you explain it?
Do you offer a guarantee or warranty on your products?
We do have a 30-day guarantee against Manufacturer Defects. Returns are only accepted with a return authorization number. For a Return Authorization Number, please 855-842-4358.

Returns

I received an item that my customer no longer wants. How do I return it?
We only accept returns for Manufacturing Defects. Merchandise returned for any other reason must be in the original package in perfect condition, returned within 30 days of receipt, returned at your expense and are subject to a 25% restocking fee.
How long will it take for my refund to be credited?
Most refunds are credited back to your account within 30 days of our warehouse receiving the returned items.
What’s your return policy?
We always stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may ship it back to us within 30 days of our original ship date for a full refund of your purchase price less a 25% restocking fee; sorry but shipping fees cannot be refunded. To be eligible for a refund, products must be returned in their original condition with their packaging intact. Return shipping fees are your responsibility. Furthermore, all returns do require a Return Authorization Number that can be received by calling 855-842-4358 or emailing cs@olliix.com. This number must be clearly displayed on the outside of the return package. For products with Manufacturing defects, please contact us at 855-842-4358 or by email at cs@olliix.com and we will assist you with a replacement or refund.
What is the best method to return an item?
All shipments are accompanied by a packing slip or invoice with instructions to return goods. Please use the same box in which the original shipment arrived for best results. You may choose any carrier you prefer. For fastest service, please include all customer information and/or the original invoice and make a copy of the invoice for your records.

Discount

What is the discount?
As a wholesale platform, Olliix encourages our customers to purchase in larger quantities which saves in both freight and item costs!  Once you have reached $2000 in sales in a calendar year, Olliix will provide you a Stocking Dealer Discount of 25% off our Standard Wholesale pricing.  For further assistance, please do not hesitate to contact our Customer Service team at 888-842-4358 or cs@olliix.com.
How does the discount work?
As you place orders on Olliix, the system will automatically tabulate your purchases.  Once you reach $2000 in purchases for the calendar year, your account will automatically be updated to reflect a 25% discount on your items.  For further assistance, please do not hesitate to contact our Customer Service team at 888-842-4358 or cs@olliix.com.
Do I have to qualify every year to get the discount?
Yes, you will need to re-qualify every year to maintain the 25% discount off of your items.  For further assistance, please do not hesitate to contact our Customer Service team at 888-842-4358 or cs@olliix.com.

Live Chat

Why can’t I Live Chat with Customer Service anymore?
In an effort to streamline communications with our customers, we have disabled our chat channel for the time being. Please call us at 855- 842-4358 or email us at cs@olliix.com for assistance.
Why don’t I see the Chat option anymore on the website?
In an effort to streamline communications with our customers, we have disabled our chat channel for the time being. Please call us at 855- 842-4358 or email us at cs@olliix.com for assistance.

Product Assembly

Bundle Collection Assembly
Coffee Table.pdfConsole Table.pdfSide Table.pdf
Cooper Collection Assembly
Wooden Bench.pdfDining Bench.pdfDining Side Chair.pdfCooper Dining Counter Stool.pdfCooper Gathering Bench.pdf
Lancaster Collection Assembly
Counter Stool.pdfDining Bench.pdfDining Chair.pdfDining Gathering Table.pdfGathering Bench.pdf
Monterey Collection Assembly
Dresser.pdfBed Frame.pdfDining Chair.pdfDining Table.pdfGathering Table.pdfMirror.pdfCoffee Bench.pdf
Tavarua Collection Assembly
Cal King Bed.pdfMIRROR.pdfQueen-King Bed.pdfQueen-King Headboard.pdf
Wynn Collection Assembly
Mirror.pdfPULL OUT.pdfBeds1.pdfBeds2.pdfDresser1.pdfDresser2.pdfNight Stand.pdfDining Table.pdfConsole.pdf
Cosmo Collection Assembly
Queen Bed1.pdfQueen Bed2.pdfKing Bed1.pdfKing Bed2.pdfNight Stand.pdfDresser1.pdfDresser2.pdf
Jackson Collection Assembly
Counter Stool.pdfSide Chair.pdf
Lamps Assembly
Manhattan Shade Floor Lamp.pdfManlo Nickel Floor Lamp.pdfPacific Tripod Floor Lamp.pdfDrew Tripod Floor Lamp.pdfFirenze Glass Chandelier.pdfRoman Chandelier.pdfAptos Chandelier.pdfBlue Glass Table Lamp.pdfChrome Table Lamp.pdfErin Table Lamp,.pdfGold Glass Table Lamp.pdfNaturale Table Lamp.pdf
Mercer Collection Assembly
Bistro Table.pdfCoffee Table.pdfEnd Table.pdf
Portland Collection Assembly
Counter Stool.pdfSide Chair.pdf
Rocket Collection Assembly
Coffee Table.pdfConsole Table.pdfEnd Table.pdfLounge.pdfLove seat.pdfSide Chair.pdf
Chair Assembly
Arnau.pdfAvril.pdfAvril 2.pdfBelmont Rocker 1.pdfBelmont Rocker 2.pdfBrentwood.pdfChelsea 1.pdfChelsea 2.pdfCollins I.pdfCovington 1.pdfCovington 2.pdfDaphine 1.pdfDaphine 2.pdfDaphine 3.pdfFulton.pdfJCP haven dining chair.pdfLauren arm.pdfMalibu.pdfMonroe.pdfRenate Desk.pdfSienna1.pdfSienna2.pdfWilshire.pdf