OLLIIX

Account Information

Do I have to have an account in order to purchase products?

Yes. In order to purchase via Olliix, you must have an account set up as a Dealer. If you do not have an account, please contact your salesperson for assistance in setting one up or call Customer Service at 855-842- 4358.

I have forgotten my username and/or password? What should I do?

Click on My Olliix at the top right of any page. Then click on Forgot Password. We will email your password immediately for quick and easy access.

Can I update the shipping address or billing information?

Of course! Click on My Olliix at the top right of any page by hovering over your name. Your information can be updated here.

I would like to see a listing of all my previous purchases. Is that possible?

Yes, please click on Orders at the top right of any page by hovering over your name. All orders are listed here for your convenience.

I’m concerned about other people or companies gaining access to my personal account information. Is my information secure?

Because we value the security of our customers, we do not share the email or postal addresses of our dealers with outside parties. Our complete Privacy Statement may be viewed via the link on the bottom of every page on our website or by clicking Privacy Policy.

How do I delete the account?

To delete the account, please follow the steps below. Please note that deleting the account will permanently remove all information associated with it from our database. If you decide to log in to Olliix again in the future, you will need to create a new account.
1. Open the Olliix App and navigate to the Account page.
2. Scroll to the bottom of the page, where you will find a "Delete" button.
3. Click on the "Delete" button to initiate the account deletion process.

Shopping & Ordering

How can I get your web pages to match the size of my screen?

Your monitor should be set to a resolution of 1024 x 800 or higher. To change your monitor settings please do the following: - Windows Users: Go to Start Menu, Settings, Control Panel, then Display - Macintosh OS9 Users: Go to Apple Menu, Control Panels, Monitors - Macintosh OSX Users: Open System Preferences and click on the Displays tab.

Does it matter which web browser I am using?

For the highest quality when visiting our site, please use Firefox 3.0 (or higher), Microsoft Internet Explorer 7.0 (or higher), or Safari (for Macintosh) or newer browser.

To order, does my browser need to be set to accept “cookies”?

Yes. In order to better serve our customers, we sometimes need to remember or track certain information that pertains to them. Enabling cookies allows us to access this necessary information. Cookies (small data files on the user’s hard drive) are used throughout the site to track where a user is and whether the user is looking at a page or browsing for a particular product. The only information stored in the cookie is a unique identification number that identifies the user to the Web server. It does not contain any sensitive personal information. To enable cookies: Internet Explorer 7: Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal. Also, if you have an account set up with JLAHome, you can select OnAccount. Sorry, no checks or money orders

I placed an order online. Can I cancel it now?

In order to provide superior service, your order is processed immediately upon receipt. Therefore, we are not able to accept cancellations once your order has been received. However, our friendly customer service staff would be happy to discuss our return policy with you in the rare event that you are not completely satisfied with your product.

I placed an order online. Can I make changes?

You have one hour from the time an order is placed to make edits to the order. To do this, go to your orders page at www.olliix.com. Find the order you would like to change and click the EDIT button. You will now be able to go through the order again and make any edits necessary. Please remember to click the place order button again at the end so the order processes.

I’m not comfortable using my credit card online. How do I know my card information is safe?

Our site is secured by one of the most trusted names in online transactions, VeriSign. All transaction data is encrypted during transmission and there is no credit card information available on the site itself.

I have an additional question regarding a product or service on your site? Is there anyone I can call to address these questions?

Our friendly and knowledgeable customer service team is ready to assist you with any questions you may have regarding JLAHome products and services. Please call us at 855-842-4358. Monday – Friday from 7:00am – 3:30 pm Pacific Time. You can also send an email to cs@olliix.com.

Do I have to pay taxes on my purchases?

Customers are responsible for any tax reporting and/or payments that their specific state requires.

Shipping & Delivery

What is the Handling Fee/Why am I being charged a Handling Fee?

For all orders where the Subtotal is less than $250.00 and/or a customer has yet to spend $5000.00 in the last/current calendar year, an 8% handling fee will be applied. This fee covers the additional expenses related to order fulfillment.

I placed an order today. When will my new items arrive?

Orders shipping via FedEx or UPS ground, will ship from our warehouse within 24-72 business hours of the order being placed, assuming all items are in stock. Orders shipping via LTL carrier will ship from our warehouse within 3-5 business days from the order being placed, assuming all items are in stock and the customer has not chosen a later ship date. Please note that while these shipping times are upheld in over 98% of our orders, from time-to-time, we will see delays based on weather, acts of god, etc. that may cause slight delays. Orders are monitored daily and our goal will always be to fulfill them as quickly as possible.

Why can’t you ship to PO Boxes?

We require a physical address to make a delivery. If your order needs special delivery attention, please contact Customer Service at 855-842-4358 or via email at cs@olliix.com.

I’m not going to be in the delivery location on delivery day. Do I have to sign for my package?

For all FedEx or UPS Ground shipments, orders are usually delivered without a signature unless specifically requested that a signature be required. For LTL shipments, a signature will always be required and someone must be present to accept delivery of all goods.

Product Information

I tried to order a product that is currently sold out. Will it ever be available again?

JLAHome is committed to offering you the finest selection of items to offer your customers. Our premium quality products, highlighting the latest styles, will be available as long as our customers request them.

I’m not familiar with the difference between a comforter and a duvet. Can you explain it?

A comforter is composed of an outer shell of fabric sewn over a filling (commonly down, cotton or poly). A duvet is essentially a fabric shell, open at one end. The duvet cover is easily removed for cleaning which allows you to keep a comforter you like and alter the pattern by simply changing the duvet cover. When a Bed Set description says “Duvet Style”, this means that the cover is a filled duvet.

Do you offer a guarantee or warranty on your products?

We do have a 30-day guarantee against Manufacturer Defects. Returns are only accepted with a return authorization number. For a Return Authorization Number, please 855-842-4358.

Returns

Notification of Damaged/Defective merchandise:

Olliix makes every effort to provide the best quality merchandise. Should you receive a damaged or defective item, please be sure to retain the box/packaging that the item came in. This is mandatory for a claim. Please also be sure to notify us within 30 days of receipt. You can call us at 855-842-4358 or email us at cs@olliix.com and one of our friendly Customer Service agents would be happy to assist.

I received an item that my customer no longer wants. How do I return it?

You can initiate a return by going to www.olliix.com, hovering over your name in the upper right hand corner of the screen and clicking Orders. Once on the Orders page, please find the order you are interested in returning and select the Return button on that order. Follow the instructions to initiate your return. The Return Authorization number must be clearly displayed on the outside of the return package. Please note that all returns must be in the original packaging, in perfect condition, returned within 30 days of receipt, at your expense and are subject to a 25% restocking fee.

How long will it take for my refund to be credited?

Most refunds are credited back to your account within 30 days of our warehouse receiving the returned items.

What’s your return policy?

We always stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may ship it back to us within 30 days of our original ship date for a full refund of your purchase price less a 25% restocking fee; sorry but shipping fees cannot be refunded. To be eligible for a refund, products must be returned in their original condition with the packaging intact. Return shipping fees are your responsibility. Furthermore, all returns do require a Return Authorization Number that can be generated by going to www.olliix.com, hovering over your name in the upper right hand corner of the screen and clicking Orders. Once on the Orders page, please find the order you are interested in returning and select the Return button on that order. Follow the instructions to initiate your return. The Return Authorization number must be clearly displayed on the outside of the return package. For products with Manufacturing defects or damaged in transit, please contact us at 855-842-4358 or by email at cs@olliix.com and we will assist you with a replacement or refund. For those damaged or defective items, you MUST retain the original packaging/box that the item came in for the claim to be handled.

What is the best method to return an item?

All shipments are accompanied by a packing slip or invoice with instructions to return goods. Please use the same box in which the original shipment arrived for best results. You may choose any carrier you prefer. For fastest service, please include all customer information and/or the original invoice and make a copy of the invoice for your records.

Discount

What is the discount?

As a wholesale platform, Olliix encourages our customers to purchase in larger quantities which saves in both freight and item costs! Once you have reached a total of $5000 in NET purchases in a calendar year, Olliix will provide you a Stocking Dealer Discount of 25% off our Standard Wholesale pricing. Please note that the purchases, even after the discount, must total $5000 for the discount to carry over into the new calendar year. For further assistance, please do not hesitate to contact our Customer Service team at 888-842-4358 or cs@olliix.com.

How does the discount work?

As you place orders on Olliix, the system will automatically tabulate your purchases. Once you reach $5000 in net purchases for the calendar year, your account will automatically be updated to reflect a 25% discount on your items. To retain this discount in the next calendar year, the net purchases must total $5000 AFTER the discount. For further assistance, please do not hesitate to contact our Customer Service team at 888-842-4358 or cs@olliix.com.

Do I have to qualify every year to get the discount?

Yes, you will need to re-qualify every year to maintain the 25% discount off of your items. For further assistance, please do not hesitate to contact our Customer Service team at 855-842-4358 or cs@olliix.com.

Live Chat

Why can’t I Live Chat with Customer Service anymore?

In an effort to streamline communications with our customers, we have disabled our chat channel for the time being. Please call us at 855- 842-4358 or email us at cs@olliix.com for assistance.

Why don’t I see the Chat option anymore on the website?

In an effort to streamline communications with our customers, we have disabled our chat channel for the time being. Please call us at 855- 842-4358 or email us at cs@olliix.com for assistance.

Product Assembly

Bundle Collection Assembly

Coffee Table.pdf
Console Table.pdf
Side Table.pdf

Cooper Collection Assembly

Wooden Bench.pdf
Dining Bench.pdf
Dining Side Chair.pdf
Cooper Dining Counter Stool.pdf
Cooper Gathering Bench.pdf

Lancaster Collection Assembly

Counter Stool.pdf
Dining Bench.pdf
Dining Chair.pdf
Dining Gathering Table.pdf
Gathering Bench.pdf

Monterey Collection Assembly

Dresser.pdf
Bed Frame.pdf
Dining Chair.pdf
Dining Table.pdf
Gathering Table.pdf
Mirror.pdf
Coffee Bench.pdf

Tavarua Collection Assembly

Cal King Bed.pdf
MIRROR.pdf
Queen-King Bed.pdf
Queen-King Headboard.pdf

Wynn Collection Assembly