Olliix LIFESTYLES FOR THE HOME

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Faq
Account Information
Do I have to have an account in order to purchase products?
Yes. In order to purchase via Olliix, you must have an account set up as a Dealer. If you do not have an account, please contact your salesperson for assistance in setting one up or call Customer Service at 855-842- 4358.
I have forgotten my username and/or password? What should I do?
Click on My Olliix at the top right of any page. Then click on Forgot Password. We will email your password immediately for quick and easy access.
Can I update the shipping address or billing information?
Of course! Click on My Olliix at the top right of any page by hovering over your name. Your information can be updated here.
I would like to see a listing of all my previous purchases. Is that possible?
Yes, please click on Orders at the top right of any page by hovering over your name. All orders are listed here for your convenience.
I’m concerned about other people or companies gaining access to my personal account information. Is my information secure?
Because we value the security of our customers, we do not share the email or postal addresses of our dealers with outside parties. Our complete Privacy Statement may be viewed via the link on the bottom of every page on our website or by clicking Privacy Policy.
How do I delete the account?
To delete the account, please follow the steps below. Please note that deleting the account will permanently remove all information associated with it from our database. If you decide to log in to Olliix again in the future, you will need to create a new account.
1. Open the Olliix App and navigate to the Account page.
2. Scroll to the bottom of the page, where you will find a "Delete" button.
3. Click on the "Delete" button to initiate the account deletion process.
How do I become a wholesale buyer?
To become a wholesale dealer of Olliix, please go to www.olliix.com and click on the SIGN-UP link in the upper right corner of the page. Follow the prompts to create a username, submit your company information and required certificates. Once approved, you will receive a notification email and will be able to log in immediately! Please be specific in your responses, as the more detailed information you provide, the better your Account Manager can assist you in selecting the best products to offer and maximizing your growth. We look forward to working with you and letting you explore more products, competitive pricing, and our full range of drop shipping services!
Can I refer other retailers to Olliix?
Yes — Olliix has an active referral program. When you refer another business and their first order ships, both you and the referred business will each receive a 10% discount coupon for your next purchase.
How does the OLLIIX Referral Program work?
  1. Refer a Business
    Log in to your OLLIIX account and enter the email address of a retailer, designer, or business you'd like to refer.
  2. Invitation & Registration
    The referred business receives your invitation and signs up for a verified OLLIIX wholesale dealer account using that email. Registration at www.olliix.com is free.
  3. First Order Completion
    The referred business places their first order, which ships successfully. This is the qualifying event for the referral reward.
  4. Earn Rewards
    Once the first order is fulfilled, both you and the referred business will receive a 10% off reward toward your next purchase.
How to become eligible to buy on Olliix?
To qualify for a dealer account, you must fall into one of the following categories: Designer, Store, E-commerce (independent website), or Hospitality. Please note that we cannot fulfill orders for personal use, as Olliix is a wholesale platform specifically for retail businesses. Products purchased on Olliix must be resold in a country or territory where Olliix operates. In the majority of circumstances, a resale certificate is required from the state that you are headquartered in.
I am unable to login?
If you are not able to login at www.olliix.com, your account has most likely been deactivated due to non-usage of your account over the last 24 months. But, don’t worry, we can help! Please email us at cs@olliix.com with a copy of your resale license, if applicable, and we will get you reactivated right away!
Shopping & Ordering
How can I get your web pages to match the size of my screen?
Your monitor should be set to a resolution of 1024 x 800 or higher. To change your monitor settings please do the following: - Windows Users: Go to Start Menu, Settings, Control Panel, then Display - Macintosh OS9 Users: Go to Apple Menu, Control Panels, Monitors - Macintosh OSX Users: Open System Preferences and click on the Displays tab.
Does it matter which web browser I am using?
For the highest quality when visiting our site, please use Firefox 3.0 (or higher), Microsoft Internet Explorer 7.0 (or higher), or Safari (for Macintosh) or newer browser.
To order, does my browser need to be set to accept “cookies”?
Yes. In order to better serve our customers, we sometimes need to remember or track certain information that pertains to them. Enabling cookies allows us to access this necessary information. Cookies (small data files on the user’s hard drive) are used throughout the site to track where a user is and whether the user is looking at a page or browsing for a particular product. The only information stored in the cookie is a unique identification number that identifies the user to the Web server. It does not contain any sensitive personal information. To enable cookies: Internet Explorer 7: Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal. Also, if you have an account set up with JLAHome, you can select OnAccount. Sorry, no checks or money orders
I placed an order online. Can I cancel it now?
In order to provide superior service, your order is processed immediately upon receipt. Therefore, we are not able to accept cancellations once your order has been received. However, our friendly customer service staff would be happy to discuss our return policy with you in the rare event that you are not completely satisfied with your product.
I placed an order online. Can I make changes?
You have one hour from the time an order is placed to make edits to the order. To do this, go to your orders page at www.olliix.com. Find the order you would like to change and click the EDIT button. You will now be able to go through the order again and make any edits necessary. Please remember to click the place order button again at the end so the order processes.
I’m not comfortable using my credit card online. How do I know my card information is safe?
Our site is secured by one of the most trusted names in online transactions, VeriSign. All transaction data is encrypted during transmission and there is no credit card information available on the site itself.
I have an additional question regarding a product or service on your site? Is there anyone I can call to address these questions?
Our friendly and knowledgeable customer service team is ready to assist you with any questions you may have regarding JLAHome products and services. Please call us at 855-842-4358. Monday – Friday from 7:00am – 3:30 pm Pacific Time. You can also send an email to cs@olliix.com.
Do I have to pay taxes on my purchases?
Customers are responsible for any tax reporting and/or payments that their specific state requires.
Do you offer drop shipping services? How does it work?
We do offer drop shipping services. You will simply place your order at www.olliix.com and input the ship to address as your customers’. You will then agree to freight and place the order. The order will ship directly to the ship to address entered. Please note there is a handling fee of 8% added to all orders that are under $250.
Is there a fee to use my credit/debit card?
There is no fee to use your card when placing an order through Olliix. However, if you are on Terms and use your card to pay your Terms account (versus an ACH payment), there is a 3% fee added.
If an item is out of stock, how is a back order managed?

We do allow backorders for Olliix. There are three scenarios for backorders:

If there is only one item on an order and it is out of stock, the order will be backordered and automatically ship once the item returns to stock.

If there are more than one item on an order and only one is out of stock (and all items are shipping FedEx/UPS), the ENTIRE order will be held until that one item is in stock unless we are notified to release the remainder of the items.

If there are more than one item on an order and it also has items that need to go LTL, the order will split when the order is placed so the item that is out of stock will be placed on a separate order to ship when it returns to stock.

What is the payment structure if there is a backordered item?
When the order is placed, you will have an authorization placed on your credit card. We will only capture against the authorization as the items shipped. For example, if you have an order with 3 items and 2 items ship immediately, we will capture the amount for those 2 items as soon as they ship and then capture for the 3rd item once that item ships.
Is Freight affected if you have an order with in-stock and out-of-stock items?
Yes and No. If you are placing an order that is under $2000, this is not an issue since freight is not guaranteed and you are paying freight on the items shipping and those costs will not differ based on when something ships. For orders over $2000, if you choose to have the in-stock items ship asap and out-of-stock items ship later, you may see a difference in freight if both portions do not hit the $2000 or if the items are shipping from CA and GA (we charge freight by ship from location).
What is the policy if we receive a damaged/defective item?
Please just email us at cs@olliix.com or call us at 855-842-4358 and we will assist you.
What is your billing address?
45875 Northport Loop East Fremont CA 94538.
Is there a minimum order quantity for wholesale orders?

OLLIIX does not require a minimum order quantity. You may place an order of any size directly on our website—even a single item can be processed and shipped.

Please be aware that for all orders where the Subtotal is less than $250.00, an 8% handling fee will be applied. You May refer to our "Shipping & Delivery" section for more details.

Do you offer tiered pricing for bulk purchases?
Yes, tiered pricing is available based on order volume and partnership level.
Are all website products available for wholesale?
Most products are available for wholesale, but availability may vary by category and inventory.
Shipping & Delivery
What is the Handling Fee/Why am I being charged a Handling Fee?
For all orders where the Subtotal is less than $250.00 and/or a customer has yet to spend $5000.00 in the last/current calendar year, an 8% handling fee will be applied. This fee covers the additional expenses related to order fulfillment.
I placed an order today. When will my new items arrive?
Orders shipping via FedEx or UPS ground, will ship from our warehouse within 24-72 business hours of the order being placed, assuming all items are in stock. Orders shipping via LTL carrier will ship from our warehouse within 3-5 business days from the order being placed, assuming all items are in stock and the customer has not chosen a later ship date. Please note that while these shipping times are upheld in over 98% of our orders, from time-to-time, we will see delays based on weather, acts of god, etc. that may cause slight delays. Orders are monitored daily and our goal will always be to fulfill them as quickly as possible.
Why can’t you ship to PO Boxes?
We require a physical address to make a delivery. If your order needs special delivery attention, please contact Customer Service at 855-842-4358 or via email at cs@olliix.com.
I’m not going to be in the delivery location on delivery day. Do I have to sign for my package?
For all FedEx or UPS Ground shipments, orders are usually delivered without a signature unless specifically requested that a signature be required. For LTL shipments, a signature will always be required and someone must be present to accept delivery of all goods.
What are your shipping rates?
There is no flat rate. Shipping costs vary based on item size, weight, and the shipping destination. Depending on these variables, we will determine if your order will ship FedEx or via an LTL carrier. Prepaid shipping is offered.
Do you have a warehouse in the U.S.? If so, where is it located and do you offer drop shipping?
We have warehouses in both Savannah, GA and Woodland, CA, and both offer drop shipping services.
Are you able to use the merchant's packing slip for drop shipping orders?
Certainly! We do not provide packing slips in paper format; however, you can download it from your order page. We can also send it to designated recipients. Your Account Manager can provide further instructions once you are approved as a dealer.
Do you provide tracking once orders are shipped?
Yes, absolutely! As soon as your order ships, you will get an automated email advising you that the order is on its’ way and providing you with detailed tracking information.
How is the shipping fee calculated?

Shipping fees at Olliix are calculated individually based on several factors, including item weight and dimensions, as well as delivery distance.

If you have your own FedEx/UPS account, you may choose to use it for shipping and be billed directly by Carrier. To estimate your shipping cost in advance, please place items in your cart and on the shopping cart page, to the right-hand side, you can estimate the shipping before finalizing your purchase.

What is the typical lead time for wholesale orders?

Lead times depend on product availability and order type. For in-stock items, orders are typically shipped within 24-72 hours. For pre-order items, shipments will be processed and dispatched as soon as inventory arrives.

Please note that delivery times may be affected by external factors such as severe weather or carrier delays, which could result in longer transit times.

Product Information
I tried to order a product that is currently sold out. Will it ever be available again?
JLAHome is committed to offering you the finest selection of items to offer your customers. Our premium quality products, highlighting the latest styles, will be available as long as our customers request them.
I’m not familiar with the difference between a comforter and a duvet. Can you explain it?
A comforter is composed of an outer shell of fabric sewn over a filling (commonly down, cotton or poly). A duvet is essentially a fabric shell, open at one end. The duvet cover is easily removed for cleaning which allows you to keep a comforter you like and alter the pattern by simply changing the duvet cover. When a Bed Set description says “Duvet Style”, this means that the cover is a filled duvet.
Do you offer a guarantee or warranty on your products?
We do have a 30-day guarantee against Manufacturer Defects. Returns are only accepted with a return authorization number. For a Return Authorization Number, please 855-842-4358.
Returns
Notification of Damaged/Defective merchandise:
Olliix makes every effort to provide the best quality merchandise. Should you receive a damaged or defective item, please be sure to retain the box/packaging that the item came in. This is mandatory for a claim. Please also be sure to notify us within 30 days of receipt. You can call us at 855-842-4358 or email us at cs@olliix.com and one of our friendly Customer Service agents would be happy to assist.
I received an item that my customer no longer wants. How do I return it?
You can initiate a return by going to www.olliix.com, hovering over your name in the upper right hand corner of the screen and clicking Orders. Once on the Orders page, please find the order you are interested in returning and select the Return button on that order. Follow the instructions to initiate your return. The Return Authorization number must be clearly displayed on the outside of the return package. Please note that all returns must be in the original packaging, in perfect condition, returned within 30 days of receipt, at your expense and are subject to a 25% restocking fee.
How long will it take for my refund to be credited?
Most refunds are credited back to your account within 30 days of our warehouse receiving the returned items.
What’s your return policy?
We always stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may ship it back to us within 30 days of our original ship date for a full refund of your purchase price less a 25% restocking fee; sorry but shipping fees cannot be refunded. Note: Items marked as Super Listings cannot be returned. To be eligible for a refund, products must be returned in their original condition with the packaging intact. Return shipping fees are your responsibility. Furthermore, all returns do require a Return Authorization Number that can be generated by going to www.olliix.com, hovering over your name in the upper right hand corner of the screen and clicking Orders. Once on the Orders page, please find the order you are interested in returning and select the Return button on that order. Follow the instructions to initiate your return. The Return Authorization number must be clearly displayed on the outside of the return package. For products with Manufacturing defects or damaged in transit, please contact us at 855-842-4358 or by email at cs@olliix.com and we will assist you with a replacement or refund. For those damaged or defective items, you MUST retain the original packaging/box that the item came in for the claim to be handled.
What is the best method to return an item?
All shipments are accompanied by a packing slip or invoice with instructions to return goods. Please use the same box in which the original shipment arrived for best results. You may choose any carrier you prefer. For fastest service, please include all customer information and/or the original invoice and make a copy of the invoice for your records.
How am I refunded?
Refunds are sent back to the payment method used on the order. If it was a credit card or PayPal, the refund will be sent back to the same account used to place the order. If you have terms with Olliix, the Credit Memo can be used when you pay the invoice for that order. To do this, simply put a copy of the credit memo along with your payment when sent to Olliix to ensure that the credit is appropriately applied.
If you are an international customer who paid via a Wire Transfer, any credit memos will be used on future orders you place.
What does Olliix do with returns?
Returned items are sent to our warehouse. If the item is unopened and in the original packaging, we will re-sell the item as new. If the item has been opened, we will either sell it at a discount to one of our discount partners or donate the item to a local charity.
Why can’t I return a Super Listing item?
As this item is in compressed packaging, we are not able to accept a return for the item.
Discount
What is the discount?
As a wholesale platform, Olliix encourages our customers to purchase in larger quantities which saves in both freight and item costs! Once you have reached a total of $5000 in NET purchases in a calendar year, Olliix will provide you a Stocking Dealer Discount of 25% off our Standard Wholesale pricing. Please note that the purchases, even after the discount, must total $5000 for the discount to carry over into the new calendar year. For further assistance, please do not hesitate to contact our Customer Service team at 888-842-4358 or cs@olliix.com.
How does the discount work?
As you place orders on Olliix, the system will automatically tabulate your purchases. Once you reach $5000 in net purchases for the calendar year, your account will automatically be updated to reflect a 25% discount on your items. To retain this discount in the next calendar year, the net purchases must total $5000 AFTER the discount. For further assistance, please do not hesitate to contact our Customer Service team at 888-842-4358 or cs@olliix.com.
Do I have to qualify every year to get the discount?
Yes, you will need to re-qualify every year to maintain the 25% discount off of your items. For further assistance, please do not hesitate to contact our Customer Service team at 855-842-4358 or cs@olliix.com.
Which new retailer discount do I qualify for?
Olliix offers several different discounts for new retailers. Depending on how you sign up and where you place your first order, the offer you receive may vary.
Live Chat
Why can’t I Live Chat with Customer Service anymore?
In an effort to streamline communications with our customers, we have disabled our chat channel for the time being. Please call us at 855- 842-4358 or email us at cs@olliix.com for assistance.
Why don’t I see the Chat option anymore on the website?
In an effort to streamline communications with our customers, we have disabled our chat channel for the time being. Please call us at 855- 842-4358 or email us at cs@olliix.com for assistance.

International

SHIPPING AND ORDERING
I want to ship internationally, is this possible?
Unfortunately, we do not currently offer international shipping, however you are able to place an order and ship it to a freight forwarder who can then assist you in shipping the order to your international destination. In addition, you can always elect to pick up your shipment from our warehouse directly using the Will Call option. For more information, please speak to your Account Manager or email us at cs@olliix.com.
If I am exporting goods, who handles the documentation?
As a dealer of Olliix, you are considered the importer of record. This means all paperwork and documentation required to export the order are handled by you, the dealer. You are also responsible for complying with all laws and regulations for the country you are exporting to.
How are import duties handled?
Import duties are the sole responsibility of the dealer and Olliix will have no obligation of any duties. All products imported can be subject to import duties and taxes. It is the responsibility of the dealer to handle these duties and taxes as required.

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